Support — TinCan Translator™

Need help or want to report a problem?

Common questions

• "Waiting for [name] to open the chat…" — both people must have the chat open at the same time, and both phones need an internet connection.
• The mic does nothing — check that the app has Microphone (and Speech Recognition) permission in Settings.
• No sound on incoming messages — check the "Aloud" toggle at the top of the chat and your volume.
• Only one phone? — use the Translate tab: speak or type, and show or play the translation to the person with you.

Contact

Email help@in-query.org and include your iPhone model and what you were doing when the problem happened.